1. INTRODUCTION
GuruMantra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit gurumantra.com.au, contact us, or use our property advisory and related services.
2. Information We Collect
We may collect information such as:
- Your name and contact details
- Email address and phone number
- Property requirements, preferences and investment objectives
- Budget and financial information you choose to provide
- Information provided through enquiries, forms, emails or consultations
- Website usage information, including IP address, browser type, cookies and analytics data
We generally collect information directly from you. In some circumstances, information may be obtained from authorised representatives, service providers or publicly available sources.
Information submitted through the contact form on our site is sent to our company email, hosted by Google.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Investment advice;
- Sending updates to our users with important information to inform about news/changes;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
- YouTube
4. Cookies and Website Analytics
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies and analytics technologies are used to understand website traffic, improve functionality and to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser. Please note Some website features may not operate correctly if cookies are disabled.
5. How We Use Your Information
We may collect, hold and use your information to:
- Respond to enquiries and provide our services
- Understand your property requirements and objectives
- Provide property research, advisory, buyer advocacy or related services
- Communicate with you about our services
- Improve our website and customer experience
- Send relevant marketing communications where permitted by law
- Meet legal, regulatory and administrative obligations
You may opt out of marketing communications at any time.
6. Disclosure of Information
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to professional advisers, property-related service providers, technology providers, contractors and other parties involved in delivering requested services.
We will not sell your personal information.
Where required by law, we may also disclose information to government agencies, regulators, courts or law-enforcement authorities.
7. Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
10. Privacy Complaints
If you believe we have handled your personal information incorrectly or breached applicable privacy requirements, please contact us first so we can investigate and respond to your concern.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Overseas Disclosure
Some technology or service providers used by GuruMantra may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to handle that information in accordance with applicable Australian privacy requirements.
12. Contact Us
For privacy enquiries, requests or complaints, please contact:
GuruMantra
Email: guru@gurumantra.com.au
Website: gurumantra.com.au
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations. The latest version will be published on this website.